IT services

5 Signs of a Great IT Company

First Place

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While there are many IT companies out there, not all are the same, nor do they all provide the same level of service. So how do you know if you’re getting great, good, or even mediocre service?

Below is a list of what we think are the 5 signs of great IT service. How does your IT Company stack up? If they are hitting all five points, then you’re receiving great service, but if they’re only hitting two points or fewer, you may want to consider going with an IT Company who can hit all these points, and more.

1. Great Turn Around Time

How is your current IT Company’s response time? Your IT Company should be providing emergency services well within their response-time window. Additionally, how is your company’s response time for non-emergency items, such as emails, phone calls, and the like? If you’re always waiting around for your IT Company to get back to you for even the smallest question, it could indicate a problem.

2. Able to Fix / Upgrade Computers After Hours

Does your staff and office productivity suffer every time something needs to be fixed or upgraded? Occasionally repairs and upgrades can cause some downtime, but this shouldn’t be the norm. Your IT Company should have the ability to schedule repairs and upgrades during off hours, so it doesn’t affect your business, your staff or their production time.

3. Is Interested In Your Business

Does your IT Company see you as another dollar sign, or are they genuinely interested in your business? When your IT Company is interested in your business, they want to see you succeed, and as such they want to make sure your business technology is stable day in and day out.

4. Offering Solutions That Are In Your Best Interest

Does your IT Company offer solutions because they like the solution, or because the solution is truly in your business’s best interest? (There is a difference.) If your IT Company pushes software on you because they believe in the software, it could be a problem. Instead, your IT Company should provide solutions that alleviate common concerns and frustrations with your business, and help increase productivity.

5. Helps You Streamline Services

Sometimes businesses string several services together in an attempt to create a solution that works best for their business. However, often different services can cause problems with one another, causing slowness, frequent crashing, and reduced productivity. A good IT Company can help you review your services, determine if they work well together and if they work well for your employees, and if not, can help you locate and implement services that work together, reducing strain on your office and staff.

So, how does your current IT Company stack up? If you’re concerned that you aren’t receiving the best possible service, give us a call. We strive to hit all of these points and more to give our clients the best solutions and service possible.

The Benefits of Flat-Rate IT Services


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One of the things that makes TechQuility different from other IT providers is our mission — to bring enterprise level technology solutions to small businesses so that they can increase their overall productivity and efficiency without having to incur

a huge expense.

That’s why we offer true Flat-Rate IT services, so that small businesses can utilize the solutions they need, at a price they can afford.

What is Flat-Rate IT?

Flat-Rate IT is a predictable, reliable, and budgetable way to provide monitoring, maintenance, and services to small businesses for an affordable monthly fee.

How is Flat-Rate IT Different?

The traditional IT model is called break-fix. That is, the IT company is only profitable when their client’s systems are broken and need fixing. This means there is no incentive to keep the client’s computers up and running properly.

With Flat-Rate IT, we are only profitable when you are up and running smoothly. It is in our best interest to ensure that your IT solutions are working properly, the way they should be, so that your business is always productive. In this way, our goals are aligned with your goals, instead of the other way around.


Since it is in our best interest to keep your business up and running, we monitor your systems and network which allows us to be aware of any possible issues and predict major problems before they occur. This means we can often fix major problems before they grind your business to a halt, and we can do so after hours, so that it doesn’t impact your productivity.


Aside from monitoring services, with Flat-Rate IT we also provide routine maintenance, so that your systems are always running at their best. We optimize your solutions for your business, so that you’ll always know what to expect from your computers.


Flat-Rate IT services allow you to reduce the stress and burden of worrying about your IT bill. With a set monthly fee, you’ll always know what to expect, making your IT expenses manageable and budgetable. You don’t have to worry about being nickled-and-dimed, or about how much extra your support calls will cost. It’s all covered with Flat-Rate IT.

If you are tired of being at the mercy of your technology, contact us today. We can show you how your business can take advantage of the many benefits of true Flat-Rate IT services.