Software

5 Signs of a Great IT Company

First Place

Image Credit: EvelynGiggles

While there are many IT companies out there, not all are the same, nor do they all provide the same level of service. So how do you know if you’re getting great, good, or even mediocre service?

Below is a list of what we think are the 5 signs of great IT service. How does your IT Company stack up? If they are hitting all five points, then you’re receiving great service, but if they’re only hitting two points or fewer, you may want to consider going with an IT Company who can hit all these points, and more.

1. Great Turn Around Time

How is your current IT Company’s response time? Your IT Company should be providing emergency services well within their response-time window. Additionally, how is your company’s response time for non-emergency items, such as emails, phone calls, and the like? If you’re always waiting around for your IT Company to get back to you for even the smallest question, it could indicate a problem.

2. Able to Fix / Upgrade Computers After Hours

Does your staff and office productivity suffer every time something needs to be fixed or upgraded? Occasionally repairs and upgrades can cause some downtime, but this shouldn’t be the norm. Your IT Company should have the ability to schedule repairs and upgrades during off hours, so it doesn’t affect your business, your staff or their production time.

3. Is Interested In Your Business

Does your IT Company see you as another dollar sign, or are they genuinely interested in your business? When your IT Company is interested in your business, they want to see you succeed, and as such they want to make sure your business technology is stable day in and day out.

4. Offering Solutions That Are In Your Best Interest

Does your IT Company offer solutions because they like the solution, or because the solution is truly in your business’s best interest? (There is a difference.) If your IT Company pushes software on you because they believe in the software, it could be a problem. Instead, your IT Company should provide solutions that alleviate common concerns and frustrations with your business, and help increase productivity.

5. Helps You Streamline Services

Sometimes businesses string several services together in an attempt to create a solution that works best for their business. However, often different services can cause problems with one another, causing slowness, frequent crashing, and reduced productivity. A good IT Company can help you review your services, determine if they work well together and if they work well for your employees, and if not, can help you locate and implement services that work together, reducing strain on your office and staff.

So, how does your current IT Company stack up? If you’re concerned that you aren’t receiving the best possible service, give us a call. We strive to hit all of these points and more to give our clients the best solutions and service possible.

Yes, You Should Upgrade Your Software

Upgrade

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You’ve been using the same software for years, when an updated version is released. This new version has some upgraded features that could increase productivity, but the cost of the new software is a little expensive. What do you do?

When faced with this situation, many companies opt to not upgrade their software, often citing price as a primary concern. However, not upgrading to newer versions in a timely manner can end up costing you far more than the initial upfront fee in the long run.

Here’s a list of reasons why it’s more important to upgrade to newer software sooner rather than later.

Security

Upgrading your software actually increases your security. This is because updated software fixes and corrects any known security issues from previous versions. By ensuring that you have the most up-to-date version of your software (including patches and updates), you are doing all you can to ensure that your data is safe and secure.

Corrects Known Problems

Aside from fixing any security issues, upgrades typically fix any known bugs or flaws in the system. Additionally, upgrades also tend to include features to help optimize the software, allowing it to run better and more efficiently.

Makes Staff More Efficient

Not only does upgraded software tend to run faster than its older counterpart, but it tends to have better features which help your staff get their jobs done more efficiently. This is because software developers tend to listen to the pain points of previous versions, and often attempt to address these points by adding in new features, buttons, or other ways to address concerns.

Fixes Compatibility Issues

If your software is out of date, other companies may have issues accessing your files due to compatibility issues. By keeping your software current, you ensure that any shared files will be able to be accessed by newer software, and won’t cause any readability issues.

Software is Easy to Obtain

We’ve seen this many times. Your computers stop working, and everything needs to be reloaded. Only, you no longer have the disks for your special piece of software. The only place you can get a copy is from the software company, but they no longer carry your version because it’s too out of date.

By keeping your software current, you won’t ever have to worry about being able to obtain a copy of your software if you lose it. Additionally, many newer versions of software are downloadable, so you can also avoid waiting for software to be mailed to you if you keep your software current.

Continued Support

Many upgraded versions of software come with a support period, even if it’s only for a year. This means that you can call and receive support whenever you need help with your new software. Depending on your software, business, and setup, having access to support without having to worry about incurring an extra charge can be invaluable.

The next time you’re wondering if it would really benefit your company to upgrade your software, don’t just make the decision based solely upon the cost alone, otherwise you could be doing your business a big disservice. Instead, think about all the additional benefits you’ll receive from having updated software, like the ones listed above, to help ensure you are making the best choice for your business.


Julie Strier is a freelance writer who likes to help you optimize your business.

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A Better IT Company

Fixing Laptop

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Not all IT companies are the same. Most are only interested in your business when something is broken. After all, most IT companies only make money when your technology is down. But this traditional way of providing services isn’t necessarily the best for your company, because it doesn’t keep your business’s best interests in mind.

Consider this typical scenario. It’s mid-afternoon, and suddenly your office grinds to a halt. Nothing seems to be working. There’s some weird beeping coming from the IT room and your server isn’t responding. When you call your IT Company, they huff, and begrudgingly schedule you for late the next day, without any real promise of when your business will be up and running again.

Now, consider a different version of the story. It’s mid-morning, when you get a call from your IT Company. They noticed a major error in the nightly reports the server generates, and are concerned about your server stability. Instead of waiting for your company to go down, they recommend that they boot up the backup server to keep staff working while they fix the problem on the regular server. Then, they schedule a time that day to come out and work on the server.

Which IT company would you rather have?

While the first scenario is by far the most common, it doesn’t have to be this way. You do not have to be at the mercy of your technology, waiting for that unknown day when it suddenly decides to stop working. And you do not need to be at the mercy of some IT Company that will come out and fix the problem at a time that’s best suited for them.

Instead, you can make your technology work for you, and with you, as technology is designed to do. To break the cycle, you need to partner with an IT company that truly has your business’s best interests in mind, like fixing technology problems before they impact your office.

If you’re frequently experiencing the pains and frustrations of an IT company that always leaves you hanging, know that you do have a choice and that not all IT Companies are the same. When you decide you’re ready for a change, call us. We believe that technology can and should be easy, and we can show you exactly how we can make your technology work for you and your business.


Julie Strier is a freelance writer who likes to help you find better solutions for your business. Email: julie@mybusinesswriter.com. Website:www.mybusinesswriter.com.