Is Your Business Properly Backed Up?

Rigged Backup

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With your business, there is nothing more important than your data. Computers, equipment, physical locations and even people can be changed and replaced if necessary. However, if something happens to your data, it is completely unrecoverable and could take down your entire business.

That is, unless your data is properly backed up. So how do you ensure that your most valuable asset is protected? And, what can you do about it if it’s not?

Perform the Right Type of Backup

Not all backups are created equal. To ensure you have your data backed-up correctly, you’ll want to make sure that you use the right kind of backup, that is, image based backups.

There are two main types of backups, file-based, and image-based. Of the two, we recommend using image-based backups. Instead of backing up individual files, as with file-based backups, image-based backups take a picture of your computer or setup, including all your programs and files.

If you need to restore your backup, you simply restore the image. There’s no need to reinstall an operating system, or software, because the image does that for you automatically, restoring the computer to exactly what it looked like before, software and all.

Schedule Backups Automatically

Don’t leave your backups to memory and chance, for when you really need them, there’s always a possibility that someone “forgot” to perform the backup for that period, or hadn’t yet gotten around to doing it.

Instead, schedule your backups so that they happen automatically, overnight, every night. That way, if you do need to restore a backup, you have the most current data. We prefer to schedule our backups at night, when the office is quiet and files aren’t actively being accessed and changed.

Keep Software Current

Another important aspect to keep in mind about disaster recovery is your software. Make sure that your software disks are kept in an important location, so that they can be reloaded if they need to be. Additionally, it’s important to make sure that any support plans for the software are still in effect, as many companies now require this if you need to re-download your current software, or if you need to obtain new software.

Have a Plan B

It’s also important to have a Plan B when it comes to your data. Even if you back everything up properly and routinely, if the office goes down, will you still be able to access your backups?

We recommend using solutions like our Backup and Disaster Recovery Device (BDR), which not only backs up your data routinely, but also allows us to get your office up and running again in as fast as one hour if there’s an emergency or catastrophic event. What’s more, our BDR allows us to boot your office up in the cloud, meaning that staff can work remotely, if the office is an unsuitable work location for any reason.

If you are concerned about the backup status at your office, contact us today, before it’s too late. We can help assess where your systems stand currently, and can help recommend ways to ensure your data is safe and protected against any sort of catastrophic event.

Julie Strier is a freelance writer who likes to help you make sure your business is properly protected from disaster. Email:

The Benefits of Having Remote Workplace Access

Work Remotely from Anywhere

Image Credit: The Daring Librarian

You are in the middle of a business meeting, when you realize you forgot to bring an important document. It would be rude to interrupt the meeting to call the office to

have the file sent over, but if you wait until later for the file, the meeting will be postponed for review, and you’ve already rescheduled this meeting twice. What do you do?

If you had remote access to your office, you could easily log into your computer to get the files you need, without the interrupting or postponing the meeting. And this is only one of the benefits of having remote access capabilities.

Remote workplace access is becoming increasingly more prevalent, particularly as mobile devices continue to develop into robust little workhorses, capable of doing much more than just making calls or sending texts and emails.

So what are some of the benefits of remote workplace access, and how can you make it work for your business?

Access your Business from Anywhere

Remote access allows you to take your business on the go. Whether you’re traveling for pleasure or business, you can access the office and the files you need no matter where you are in the world. In most cases, all you need is internet access.

Hire More Employees, Without Adding Space

Having remote capabilities allows you to hire remote employees – employees who work primarily out of their homes, as opposed to coming into the office. This allows you to not only save space, but ultimately money too, as you don’t incur the typical overhead expenses of office space, utilities, and other expenditures.

Allow Employees to be Productive, Even During Personal Emergencies

We all know that life happens, but when those personal emergencies arise with your employees arise, give them the flexibility they need to stay at home and take care of their personal life, without impacting their ability to be productive and get projects completed.

Secured Access

The remote setup access we advocate has your businesses best interests in mind. That’s why we make sure your files are secure, and only accessible by the people in your office. This ensures your data doesn’t end up in the wrong hands.

Keep Up with the Modern Workplace

The workplace is changing, and if you can’t keep up with the times, your business is going to be left behind. Give your business the mobility it needs to keep up with the fast paced hustle of business, allowing you to go wherever the day, and your work, takes you.

These are just a few of the advantages of remote workplace access. If you currently don’t have the ability to access your office remotely, contact us today. Our systems are affordable, and often utilize your existing technology.

Julie Strier is a freelance writer who likes to help you get the most out of your business technology. Email:

How to Get The Most Out of Your Tech Support Calls, Part Five: Alternate Resolutions and Follow Up

This article is the fifth and final installment in a series entitled “How to Get the Most Out of Your Tech Support Calls,” and aims to provide information to help you have the best conversation you can with your technicians, so that you can get your problem solved right the first time. Click here to read Part One, Part Two, Part Three, or Part Four of the series.


Image Credit: Jeff_Golden

Imagine this. It’s still Monday afternoon, and you still can’t open that important report. You’ve performed your self-troubleshooting steps, have gathered the appropriate information, have clearly communicated with the tech, and actively listened, and you’re about ready to get off the phone.

But what if you’re not happy with the outcome? What then? And, what information do you need to get from the tech, in case you need to call back?

When Support Cannot Help

Understand that in the rare occasions when a technician cannot help you, it’s often not their fault. Technicians are just employees, and as such they are bound to their company policy. If a tech cannot accomplish what you are requesting, don’t take it out on them. Instead, politely ask to speak with their manager or someone higher up, explaining that it isn’t them, and that their service was fine, but that you would really like to speak with the manager.

If it’s one of the rare instances when you really do feel that the tech was at fault, don’t take it out on them. Instead, politely ask to speak with the manager, and when the manager gets on the phone, explain your concerns. Request to speak with an upper level tech, if possible.

Get Your Follow Up Information

Hopefully you’re call with tech support resolved your issue. However, don’t rely on the fact that everything seems to be working now as proof of fixing the problem. Instead, make sure that you get proper contact and follow up information, in case you have to call back about the same issue.

Important information to obtain includes your tech’s name and ID / Badge number, and a ticket number. If possible, attempt to identify the location of the call center, but know that by company policy, the tech can’t always divulge this information.

Also, remember to verify the phone number, just in case. There may be a better number for you to call to get direct service.

This concludes our series on How to Get the Most Out of Your Tech Support Calls. Our aim was to empower you with the skills you need to have a productive, flourishing conversation with your technician, so that your call time is reduced, and your problems are resolved quickly, the first time.

Julie Strier is a freelance writer who likes to help you get the most out of your tech support calls. Email: